Shipping & Returns
Orders are fulfilled within 24 hours. That means your product is being prepared for shipping within 24 hours of the order having been placed.
We aim to ship at the lowest cost to your delivery address. Those prices can be variable depending on your delivery address (for instance whether it is an RD number).
Shipping costs are not included in the price of the products as mentioned in our web store. You can get a quote for the shipping costs from us before we send you the product.
Expect shipping costs to be $15 within New Zealand.
Due to disruptions in courier and postal services we cannot guarantee any exact delivery dates and times at the moment. You can choose to ship by courier with tracking if you'd like to stay updated about the delivery of your parcel.
Shipping to outside of New Zealand? Then contact us for pricing and delivery times.
You can return a product if you let us know within 1 day after receiving it. We do not accept returns on a product you don't like the scent of.
You can return a damaged product to be replaced by a similar product, or receive a refund.
We only accept returns when you contact us immediately after you've received your product. Any faults, damages, or otherwise degraded product performance not reported within 5 days after receiving the product will not be eligible for a refund or replacement.